answering & customer support

What makes Telelink Customer Care Centre unique?

Telelink is an extension of your brand and we take that very seriously. That means your customer must receive a “WOW” experience at each and every interaction. And they must be able to communicate the way they want – whether it be phone, e-mail, live chat, social media, or text. It all begins and ends with your customer – and we get that. That is how Telelink has have been providing exceptional customer experiences for more than 50 years, building trusted, lasting relationships with clients like you. It is about dedicated account managers listening to and truly understanding what you need and finding the best way to deliver. It means a focus on quality (ISO 9001:2015 certified) so you can trust that best practices are being followed consistently and things are being done right. It means having a hassle free setup. It means investing in the best processes, the best people, the best infrastructure, all housed in a state of the art facility. And it means committed and engaged owners who are Co-CEOs who work in the business every day to ensure an exceptional experience for you and for your customers.
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Our clients are those that look for better ways to deliver to their customers. They appreciate the extra things that create value in the experience. At the crux of this is our people who interact daily with your customers to create this value added experience. They enjoy creating wow moments and making a difference. They are committed to training and learning everything they can about your business and work hard to achieve perfect quality scores on every interaction. Our customer care agents tend to stay with Telelink for long periods of time – some of our team have been with us 30 years. They like their jobs, the corporate culture, and feel good about what they do and the difference they make. And they care about your customer – and it shows. This is how we create an exceptional experience for your customer and how we build positive brand equity for you. Over 400 companies throughout North America trust Telelink to represent their customer care service 24 hours a day, seven days a week. Find out how we can build a 24/7, 365 inbound customer care program that helps your business grow including:
  • Answering
  • Order Taking
  • Customer Support
  • Appointment Booking
  • Tier 1 Technical Support and Help Desk
  • Dispatch

our clients