News

9 post(s)

Telelink is Hiring!

Have you ever noticed how some jobs don't feel like work? We do. That's why we go out of our way to make sure our employees love coming to work every day. For starters, they get to take their birthdays off...with pay. Sound good? There's a lot more! If you would like to join our dynamic team, we currently have three Customer Service Positions available for our growing team. The ideal candidate will deliver excellence in customer service when answering the phones for our clients using proper telephone etiquette; will embrace Telelink's Core Values. You have the ability to work evening and weekend shifts; strong knowledge of internet navigation; typing speed of 30 wpm would be an asset; strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse company. Knowledge of Microsoft Office applications would be an asset. For more information or to apply email...

Read more ...

19 New Hires at Telelink and What this Means for our Clients

St. John’s, NL (June 26, 2017): To meet growing demand for outsourced customer care agents and phone answering service, Telelink recently hired 19 new customer care employees at its St. John’s office to service its clients throughout North America. Telelink’s recruitment process is designed to attract and assess candidates with exceptional skills and experiences. But it goes well beyond that. “We seek out agents that truly understand and reflect our core values. For example, Care and respect one another is one of our fundamental philosophies. This not only means comradeship between employees to support each other but also speaks to having compassion and understanding for those calling in. Part of the interview process includes asking candidates to write an essay about an example in their life where they clearly demonstrated care and understanding for others. Every client interaction is important so we carefully select agents that embrace and appreciate that responsibility.” says Cindy Roma –...

Read more ...

Telelink Response Centre One of the First in its Field to Achieve ISO 9001:2015 Certification Upgrade

St. John’s, NL (April 27, 2017): Telelink Response Centre announced today that it has successfully achieved its certification to the new ISO 9001:2015 standard – ensuring it stays ahead of the curve in delivering 24/7 live safety monitoring and response solutions and inbound customer support services to industry leading clients. The new ISO 9001:2015 standard places an increased focus on risk management, alignment to corporate objectives, and leadership engagement. It ensures quality policies and procedures are current and match what is happening in today’s business operations. “Our philosophy is that we can always be better and do better,” says Cindy Roma, Telelink Co-CEO. “So when we were re-registering for ISO 9001:2008, we looked at the possibility of completing the transition audit to the new ISO 9001:2015 standard and decided to go for it early. We knew we had to have the necessary tools and processes needed to manage risk for ourselves and our customers.” Telelink...

Read more ...

Telelink’s Cindy King Receives Donald Swift Education Endowment

Grimsby, ON, October 3, 2016 - Introduced in September 2008, the Donald Swift Education Endowment (DSEE) is borne of the belief that if any individual is given an opportunity not normally available to them, a motivated personality would deliver amazing results. The DSEE award is presented annually to the person who is deemed to most exemplify the mission statement and values promoted by CAM-X. Speaking to that exact definition, Cindy King of Telelink Call Centre, St. John's, NL was honored with the 2016 Donald Swift Education Endowment award and attended, for the first time, the Annual CAM-X Convention & Trade Show, recently held at the Hotel Chateau Laurier, in Quebec City, QC. The DSEE was designed to assist one dedicated person from a member organization, who may not normally attend, the opportunity to experience the value of a CAM-X Convention. The trust fund was established to cover the expense of the attendee - including conference...

Read more ...

[Webinar]: Why Your Driver Safety Program Needs Journey Management

Maintaining operational productivity while minimizing the risks of a traveling workforce can be a difficult balance to strike. Dial-in for our free 45 minute webinar and discover best practices proven by some of the world's safest organizations, current and upcoming regulations, and how advances in practices and technology are keeping employees safer than ever while minimizing losses and improving operational efficiency To register, visit our signup page here: http://services.telelink.ca/journey-management-webinar/

Read more ...

Telelink Honored With Industry Award at 51st CAM-X Convention

Telelink of St. John's, NL has been honored with the exclusive 2015 CAM-X Award of Excellence for the 12th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Telelink was presented with the Award recently at the CAM-X 51st Annual Convention and Trade Show held at the Hilton Doubletree in Charleston, SC. “The CAM-X Award of Excellence is a proven benchmarking program that enhances customer service for the Telephone Answering Service Industry throughout North America and the world." says CAM-X President Debbie Iacovone. "Technology advancements have made it possible to meet a variety of client needs yet it is the agents who take the calls that determine the overall customer satisfaction levels. The CAM-X Award of Excellence ensures agents not only meet the consistent, professional service levels clients demand, but exceed them. Since the...

Read more ...

Introducing Signal, Telelink’s Lone Worker Safety App

Telelink is proud to announce the release of Signal, a new Lone Worker Safety App currently available for iOS and Android devices. Signal is an anywhere-access app, designed to keep your lone workers safe and protected while in the field. Signal is backed by Telelink`s state-of-the-art monitoring center, ensuring any safety alerts or missed check-ins are handled in real-time and according to your organization`s procedures. To learn more about the app, click here: http://www.telelink.ca/Solutions/Signal Features of Signal include: Monitored Alerts When logged-in with Signal, your device appears in the list of active devices at our monitoring center. A help request sent from your device, or a missed check-in, triggers an alert. Telelink will call you to determine the situation and follow-up according to your company's escalation and emergency response procedures. Automatic Positioning When Signal is running, your GPS position is updated and logged at our monitoring center, so that if you do have trouble on...

Read more ...

Telelink CEOs named EY Entrepreneurs of The Year for Information Technology advancement

On October 3rd at the EOY Atlantic awards gala in Halifax, Cindy and Sydney were named the EOY Atlantic Information Technology category award winners! An overall winner across seven other categories was also named, and will represent the Atlantic region at the national gala held in Toronto in November. Congratulations to overall Atlantic Entrepreneur of The Year winner, Robert Crosbie, on this amazing accomplishment. Cindy and Sydney would like to congratulate all EOY Atlantic finalists and send a heartfelt thank-you to all organizers and sponsors. "The entrepreneurial spirit is alive and well in Atlantic Canada, and we’re honored to be recognized by EOY and our peers as champions of that spirit" says Cindy and Sydney. To view the official EOY Atlantic press release, please click here: http://bit.ly/YYgQ5q To view Cindy and Sydney’s award gala nominee vignette, please click here: http://bit.ly/1slAdRO About EOY The Ernst & Young Entrepreneur of the Year Awards, sponsored by Ernst &...

Read more ...

Talk to us today about our services

[contact-form-7 id="179" title="Contact form 1"]

our clients