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To put the sector in rather romantic terms, blue-collar work is the foundation upon which the American Dream was built, and the various trades that make up the umbrella of blue-collar work remain extremely significant today. While technology has significantly changed the way that such jobs are performed, a strong demand for tradespeople remains, whether […]

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While having emergency and safety procedures are vital for all businesses and mandatory for most, there is not much incentive to ensure their continued maintenance. As time passes, a company’s structure will be rearranged – employees will be assigned to new roles, and it’s reasonable to assume some staff turnover. The excitement may wear off, […]

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When it comes to offering great customer service, no company should be content with their customers simply having a good experience. The ultimate goal is to exceed the customer’s expectations, but it’s also important that those expectations be realistic and affordable. Unless you’ve established precedent through use of an automated system, there’s little reason customers […]

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The phrase “Incident Command System” may sound complicated without context, but it has emerged over the last 50 years to be the standard for the command, control, and coordination of emergency response efforts. Here in Newfoundland, ICS training is performed through Fire & Emergency Services, and all municipalities are required to not only be trained […]

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There are few universal facts of life, but surely one of them would be that everyone needs to work. From the time we walk into the office every morning, cup of coffee in hand and laptop bag swinging off our shoulders, we know that we’re going to be busy. Sometimes our days go exactly as […]

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You may be familiar with the phrase SaaS – that is, Software as a Service. For a SaaS product, businesses pay developers for access to their cloud-based software platform, usually a web application. From Asana to Zapier, Proposify to Salesforce, SaaS applications have changed the way that many of us do our jobs; they offer […]

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Jeff Bezos, the founder of Amazon, once said, “if you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000.” Social media’s emergence over the last decade has fostered a degree of interconnectedness that had previously only existed on […]

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