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Purchasing a new product or service can be intimidating, especially when it’s your first time and you aren’t accustomed to the “talk of the trade”. Take car buying for example: if you’re anything like me, you nod, smile, and discreetly start Googling when the salesperson talks about DCTs and MFI-Cs. This process is uncomfortable and […]

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With telephone-based customer service preferred by 88% of people seeking to resolve customer service issues, real-life interactions are paramount to customer satisfaction [1]. Savvy businesses understand the true value of great customer service and the impacts it can have on their bottom lines. Did you know: On average, loyal customers are worth up to 10 […]

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Imagine for a second you can’t process fear. Sounds awesome, right? Public speaking would be a piece of cake, and we would walk, not run, up the basement stairs after flicking off the lights. At the same time, we might not think twice about eating puffer-fish sushi for a light snack or piggybacking on a […]

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Most of us are already aware of the dangers associated with driving. Winter driving, however, presents us with more serious risks and unique challenges. The likelihood of being involved in a vehicle incident greatly increases during the colder months. According to Transportation Alberta, in 2013, slush, snow or ice was involved in 16.6% of fatal […]

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Journey Management can mean many things to different people and organizations. In its simplest form, it’s a responsibility we all have to analyze driving situations and manage impending risk before we get behind the wheel of our vehicle, turn the key, and drive. It should come as no surprise that driving is one of the […]

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