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47 post(s)

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Many of our clients’ customers call to resolve a variety of issues, and we often need to direct callers to call back during the next business day, without taking a message.

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As a marketing consultant, I get to peek inside many organizations to see first-hand its inner most workings. During my time at Telelink, it has become abundantly clear to me that this is an organization that truly lives and breathes its core values. Paramount of which is a desire to “make a difference”. One of […]

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Even in 2016, there are many businesses that still face challenges in delivering great service to their customers, especially if they operate internationally out of a single location. Imagine waking up to find an inbox flooded with emails from unhappy customers, or an answering machine clogged with messages regarding an issue that could easily be […]

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A hundred years ago, the average company stayed in business for 67 years. Compare that with the business sector these days where the average is just 15 years.* If we look back at Telelink’s 50 years in the customer service industry and you asked us: “what’s the secret to staying in business so long?”, we […]

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