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Before I joined Telelink Emergency Response Centre several years ago, I had never heard of Journey Management, and my idea of a Trip Risk Assessment was asking myself how many coffees I would need to get to where I was driving. In the sales profession, however, you are only as good as what you know. If you don’t understand your buyers’ struggles and business in a way that makes you valuable, you don’t deserve their attention. (Before reading any further, if you aren’t sure what Journey Management is - check out this quick blog. It is commonplace in the energy industry, and now starting to catch on in other industries. It not only saves lives, it makes complete fiscal sense which is where this post is going.) Over the last several years I have spent more time talking about Journey Management and driver safety than talking about my dogs - and I spend an obscene amount of time talking about my dogs. Most...

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I’m sure you must be thinking, “There is no way magic, mind reading and lone workers in the utility industry have anything in common.”. I know it sounds like an illusion, but there is indeed a common thread. A couple of weeks ago, I attended the Safety2017 conference in Denver put off by the American Society of Safety Engineers. (Sidenote, this year’s show was fantastic and busier than ever, so kudos to the organizers!) The keynote speaker for the luncheon on the last day was Vinh Glang, an entrepreneur and highly entertaining presenter who used magic as a metaphor to explain three essential truths to achieving success. As someone who has attended many conferences and sat through many keynotes staring at my empty plate willing dessert to arrive, I admit, I was skeptical of getting much value out of this one. I could not have been more wrong. Vinh’s presentation offered some valuable lessons that apply to success, and safety. His explanation of...

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While having emergency and safety procedures are vital for all businesses and mandatory for most, there is not much incentive to ensure their continued maintenance. As time passes, a company’s structure will be rearranged - employees will be assigned to new roles, and it’s reasonable to assume some staff turnover. The excitement may wear off, but it’s vitally important to keep a company’s emergency response plan up to date. Even with procedures in place, the absence of a few people can dramatically alter the effectiveness of a response. What Should My Emergency Plan Contain? A critical part of an emergency response plan is a risk assessment, when is intended to identify potential hazards, as well as analyze the results of a hazard occurring. Such hazards could run the gamut from tornado, hurricane, or some other act of nature, to incidents like gas leaks and burst pipes, to name a few. When someone thinks of creating an emergency response plan, they may primarily think...

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A hundred years ago, the average company stayed in business for 67 years. Compare that with the business sector these days where the average is just 15 years.* If we look back at Telelink’s 50 years in the customer service industry and you asked us: "what’s the secret to staying in business so long?", we would probably mention three things. First, we would introduce you to our team. They’re not only skilled and engaged at work, they’re good people around the clock! (Telelink hosted a totally groovy 1960's themed 50th Anniversary party!) Next, we would tell you something very simple: we’re focused on adding value to our customer’s businesses. While we actively look for ways to add value, new ideas show up. With those new ideas come new opportunities. We’re receptive to opportunities that meet our customers’ needs, and we focus on making continual improvements. We embrace innovation. Other business leaders might say: “Innovation distinguishes between a leader and a follower.” - Steve...

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