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What’s Happening/What’s ELD Changes are coming for the transportation industry! Drivers will now be mandated to use an Electronic Log Device (ELD), which allows for automatic, accurate tracking of hours of service. By the end of 2019, drivers and motor carriers in the United States must use ELDs to remain compliant (see details on the FMCSA site here). Even if you’re a Canadian company, this will affect you if your drivers cross the border, and we can expect a similar rule to be introduced in Canada in the not so distant future. Why Your Company Should Adopt ELDs Many companies may be using paper logs, logging software, or automatic on-board recording devices (AOBRDs). This type of tracking is cumbersome and ineffective; drivers may underestimate their driving time, ignore their fatigue, or stretch their limits, causing risk to both the employee and employer. As well, ELDs will reduce paperwork and enhance productivity. While this regulation may seem to be an inconvenience for some organizations,...

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Before I joined Telelink Emergency Response Centre several years ago, I had never heard of Journey Management, and my idea of a Trip Risk Assessment was asking myself how many coffees I would need to get to where I was driving. In the sales profession, however, you are only as good as what you know. If you don’t understand your buyers’ struggles and business in a way that makes you valuable, you don’t deserve their attention. (Before reading any further, if you aren’t sure what Journey Management is - check out this quick blog. It is commonplace in the energy industry, and now starting to catch on in other industries. It not only saves lives, it makes complete fiscal sense which is where this post is going.) Over the last several years I have spent more time talking about Journey Management and driver safety than talking about my dogs - and I spend an obscene amount of time talking about my dogs. Most...

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When Telelink opened its doors in St. John’s Newfoundland over 50 years ago, little did we know how technology would change our operations and the types of services we offer. To meet the growing demand for safety monitoring services and technology, Telelink has evolved from a traditional call centre to a full-scale safety monitoring technology and services provider. A critical component of Telelink’s evolution has been the development of lone worker monitoring services, followed by journey management and emergency response communication services. Today, emergency and safety services account for about 50% of what we do. Telelink has managed over 4,000,000 journeys to date - up to 2,000 each day! In a discussion about the tools you need for journey management, we start with a look at the evolving technology. 1. Mobile Apps There’s been an explosion in the development and use of apps over the last few years, and Journey Management is no exception. There are a number of Journey Management apps on...

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