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IT Corporate Systems Manager

Telelink is Hiring

Reports to: Co-CEO

What this job is really like:

 

Telelink is a 53-year old start up. We are constantly evaluating new technologies to use within our walls and to offer to our customers. We are looking to scale and are seeking a forward-looking and agile leader to bring our technological offerings, information systems and systems administration team to the next level. You have strong skills in balancing our day-to-day priorities with long-term strategies. You ensure the team is working on what’s most important. You seek ways to make our existing processes and systems more efficient. You also find and implement new technologies for us to use.

 

The IT Corporate Systems Manager acts as a trusted advisor to corporate client groups in the creation, implementation and support of IT solutions that drive current and future business needs. You are passionate about delivering the best results possible, enjoy building strong relationships, and follow operational procedures in order to provide superior technical solutions to your colleagues and our clients. Given the competitive nature of this industry, you are ahead of the curve and always on the lookout for ways we can improve. Your oversight of the operational support of technology solutions ensures effective incident, problem and change management. You are a thought leader, enjoy bringing new ideas and strategies to the table, and find fulfillment in their successful implementation.

 

You are an IT visionary, and are up on the trends and disruption happening in our industry. Not only do you think, “How can I leverage new technologies to help Telelink work smarter?,” but you are also working with our executive team to bring new service offerings to our customer base through collaborative product development, testing, and deployment. Innovation to keep Telelink ahead of the competition is essential.   For more information or to apply, email careers@telelink.ca.

 

Responsibilities:

 

  • Develop a digitization strategy that leverages new technologies to increase Telelink’s efficiencies and competitive advantages
  • Develop and manage effective relationships with multiple stakeholders, partners, and clients in provisioning IT services
  • Provide technical leadership, coaching/mentoring and direction to the team
  • Ensure that cost effective technology solutions are deployed that meet the business needs, and that solutions align with architecture/infrastructure standards and guidelines
  • Oversee the installation, configuration and maintenance of file and application servers, advanced telephony switches, network switches, corporate firewalls, backup systems and other complex networking devices to ensure they are operational and meet our needs for scaling
  • Ensuring our corporate IT environment is managed to meet needs of multiple teams, projects and platforms; and complies with security and privacy policies
  • Work with the team to use troubleshooting techniques to identify and resolve hardware and software problems related to the Windows Server family, SQL Server, Active Directory, DNS, DHCP, IIS, remote access systems and telephony configurations. This will also include creating, troubleshooting and maintaining SQL server databases and SQL-based Crystal reports
  • You will work with the team to engineer, develop, test, deploy and rework programming scripts, and create data reports that support our customer’s business needs
  • Advise on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities
  • Participate in short and long-term strategic planning sessions to improve business processes, providing input around risks, opportunities, resources, requirements, timelines, and more
  • Understand and anticipate the direction of the business area(s)/unit(s), identify opportunities and make recommendations to reach the desired future state
  • Own our external and internal IT corporate voice and messaging
  • Work with our sales team to identify and implement new product and service offerings for our customers

Knowledge and Competencies Required:

  • Bachelor’s degree in Information Technology, Business or a related field, or equivalent work experience
  • 5+ years of information systems experience with complex project management experience, including two years of delivery management
  • Experienced in project management methods, tools and techniques
  • Proven experience in with hands-on IT support including: installing, configuring, troubleshooting and supporting advanced Windows based server environments (including Microsoft SQL Server, Active Directory, Group Policy, DNS, DHCP, IIS, remote access systems,),a strong understanding of firewall technologies and security configurations, comprehensive knowledge of modern telephony systems (including: PRI, T1, SIP trunks, POTS, and related data cabling techniques)
  • Proficient using Microsoft Office or comparable product for word processing, spreadsheets, database management and presentation development
  • Proven experience in developing and managing effective relationships with multiple stakeholders, partners, and clients in provisioning IT services
  • Experience as a Salesforce administrator would be an asset

Competencies Required:

  • Strong verbal and written communication skills, including the ability to negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills
  • Proven people management skills that promote team collaboration and engagement
  • Ability to pragmatically identify and leverage new technologies to solve business challenges
  • Ability to proactively identify possible gaps in our digital solutions and research new ways to fill them
  • Experienced in project management methods, tools and techniques
  • Demonstrated ability to make decisions in an informed, confident and timely manner
  • Strong business acumen required with a natural style for strong customer service skills and behaviors

Working Conditions and Physical Effort:

Work is normally performed at the call centre from Monday to Friday 9:00 am ─ 5:00pm (normal business hours). The call centre is a 24x7x365 operation and you will be required to provide emergency support after normal business hours, based on the IT on call schedule. From time to time, you will be required to work outside normal business hours to complete projects or respond to customer, agent and other stakeholder needs. You may also be required to travel.

 

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