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news & blog

Telelink Honored – Industry Award at 51st CAM-X Convention

Telelink of St. John's, NL has been honored with the exclusive 2015 CAM-X Award of Excellence for the 12th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Telelink was presented with the Award recently at the CAM-X 51st Annual Convention and Trade Show held at the Hilton Doubletree in Charleston, SC. “The CAM-X Award of Excellence is a proven benchmarking program that enhances customer service for the Telephone Answering Service Industry throughout North America and the world." says CAM-X President Debbie Iacovone. "Technology advancements have made it possible to meet a variety of client needs yet it is the agents who take the calls that determine the overall customer satisfaction levels. The CAM-X Award of Excellence ensures agents not only meet the consistent, professional service levels clients demand, but exceed them. Since the...

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Introducing Signal, Telelink’s Lone Worker Safety App

Telelink is proud to announce the release of Signal, a new Lone Worker Safety App currently available for iOS and Android devices. Signal is an anywhere-access app, designed to keep your lone workers safe and protected while in the field. Signal is backed by Telelink`s state-of-the-art monitoring center, ensuring any safety alerts or missed check-ins are handled in real-time and according to your organization`s procedures. To learn more about the app, click here: https://telelink.ca/Solutions/Signal Features of Signal include: Monitored Alerts When logged-in with Signal, your device appears in the list of active devices at our monitoring center. A help request sent from your device, or a missed check-in, triggers an alert. Telelink will call you to determine the situation and follow-up according to your company's escalation and emergency response procedures. Automatic Positioning When Signal is running, your GPS position is updated and logged at our monitoring center, so that if you do have trouble on...

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Our CEOs – EY Entrepreneurs of The Year for IT advancement

On October 3rd at the EOY Atlantic awards gala in Halifax, Cindy and Sydney were named the EOY Atlantic Information Technology category award winners! An overall winner across seven other categories was also named, and will represent the Atlantic region at the national gala held in Toronto in November. Congratulations to overall Atlantic Entrepreneur of The Year winner, Robert Crosbie, on this amazing accomplishment. Cindy and Sydney would like to congratulate all EOY Atlantic finalists and send a heartfelt thank-you to all organizers and sponsors. "The entrepreneurial spirit is alive and well in Atlantic Canada, and we’re honored to be recognized by EOY and our peers as champions of that spirit" says Cindy and Sydney. To view the official EOY Atlantic press release, please click here: http://bit.ly/YYgQ5q To view Cindy and Sydney’s award gala nominee vignette, please click here: http://bit.ly/1slAdRO About EOY The Ernst & Young Entrepreneur of the Year Awards, sponsored by Ernst &...

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