St. John’s, NL (April 27, 2017): Telelink Response Centre announced today that it has successfully achieved its certification to the new ISO 9001:2015 standard – ensuring it stays ahead of the curve in delivering 24/7 live safety monitoring and response solutions and inbound customer support services to industry leading clients. The new ISO 9001:2015 standard places an increased focus on risk management, alignment to corporate objectives, and leadership engagement. It ensures quality policies and procedures are current and match what is happening in today’s business operations.
“Our philosophy is that we can always be better and do better,” says Cindy Roma, Telelink Co-CEO. “So when we were re-registering for ISO 9001:2008, we looked at the possibility of completing the transition audit to the new ISO 9001:2015 standard and decided to go for it early. We knew we had to have the necessary tools and processes needed to manage risk for ourselves and our customers.”
Telelink is one of the first in its field to achieve the ISO 9001:2015 certification. “We have thrived as a business for more than 52 years by constantly innovating and staying relevant to the market,” adds Sydney Ryan, Telelink Co-CEO. “We are now doing business with some of the biggest players in the market who are looking for global solutions. We cannot deliver on this without creating and following best practices like those outlined in the ISO 9001:2015 standard.”
Telelink originally became ISO certified back in 2005 with the ISO 9001:2000 standard. “As two women entrepreneurs, we push ourselves to stay one step ahead of the game, and that has always paid dividends for us,” says Roma. “By staying on top of the latest standards, it ensures we consistently deliver value to our customers.”